Contact Centers enabled by AI - Transforming Customer Experience 3AI Knowledge Insights Series - Session #82 Join Waitlist Register
Save the date February 27, 2022 11:00 AM - 12:00 PMGMT +05:30
Session Details In today's super competitive digital era, a company's brand is built or destroyed due to customer experience. An area where we see tremendous evolution and scope, across industries, is in the way customer experience is leveraging new age digital and AI to its advantage. Contact centres are at the focal point of all the buzz on transformation. Login to this session as Sudha shares interesting insights on emerging trends, frameworks and use cases in AI across contact centers.
Speaker
Sudha Bhat AVP - Customer Analytics, Genpact A highly focused and success-driven professional with 18+ years of proven expertise in developing, operationalizing customer experience solutions across industry verticals. A certified Customer Experience Professional (CCXP) with significant experience in data analytics, consulting, transformation, project management and people leadership. Recognized as a self-starter, strong motivator, problem solver and outstanding innovator who leads with authenticity. I currently lead, manage and build multiple contact center/customer experience solutions for clients across geographies and industry verticals.
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