3AI - AI and Analytics Association

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Nandakumar Ramaiah


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Roundtable Details

Enterprises of all stripes have started to invest heavily in AI to help them understand their customers more deeply and to gain the advantages of superior customer experience (CX). Yet as leaders strive to form a more complete picture of customer preferences and behaviours, they continue to rely on ageing survey-based measurement systems that for decades have formed the backbone of CX efforts. Enterprises use these archaic systems to track CX performance through brand or relationship surveys, "close the loop" on customer feedback via post-transaction surveys, and even plot strategic moves by attempting to mine the feedback from their regular surveys over time.

Dell Technologies Leadership Roundtable session series session II will bring together marquee AI & Analytics leaders talking about multiple facets on how AI is transforming the art & science of Customer Experience. The roundtable will examine how enterprises have implemented AI-driven CX systems and in turn reduced churn, boosted revenue, and lowered cost to serve.

The session will be moderated by Vivekanand Manjeri, Brand Director, Client Solutions Business, Dell Technologies.


Vivekanand Manjeri (Brand Director, Client Solutions Business, Dell Technologies of Dell)

Vivekanand Manjeri

Brand Director, Client Solutions Business, Dell Technologies of Dell

Mathangi Sri (Head of Data, Gojek)

Mathangi Sri

Head of Data, Gojek

Anupam Gupta (VP - Enterprise Data & Analytics Optum)

Anupam Gupta

VP - Enterprise Data & Analytics Optum

Javed A (Data Science Leader, Uber)

Javed A

Data Science Leader, Uber

Saurabh Agrawal (Head - Analytics, Lenskart)

Saurabh Agrawal

Head - Analytics, Lenskart

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