Communication service providers (CSPs) are among the world's biggest aggregators of consumer data. The number of connected devices has been growing exponentially, projected to reach 25 billion+ by 2030 which will be a 3.5x growth over the last decade. It is currently estimated that consumers and machines together generate an astounding 2.5 quintillion bytes+ of data every day. Today's leading CSPs rely on data, analytics, ML and AI to capitalize on this data to drive digital transformation--converting raw data into actionable insights.
AI is reshaping the way CSPs evolve their business, the way networks operate, engage with customers, find new opportunities, optimize costs/resource allocation and how they predict the future. 5G acts like a catalyst for AI adoption across products and services. The key is to integrate AI into every activity/function in a seamless manner so as to enable data-driven decisions. This would need CSPs to move to agile ways of working, digitize processes, and above all create a data centric culture in the organisation.
The future of telecom is AI -driven. CSPs will use AI to shift from "knowing what happened and dealing with it" to "predicting and being proactive", empowering them to lower costs, make better decisions, enhance customer experience, and maximize customer lifetime value. Login to this session as Amit uncovers how AI and ML will significantly facilitate the leveraging of data across the organisation, extraction of actionable insights and continuously enhance technological capability which will be key to unlock value for the telecommunications Industry.